Law Enforcement

Guidelines for law enforcement requests.

Nuvira is built to hold as little as possible, and to disclose even less without a person reviewing the request. This page explains what we can and cannot provide, what legal process we require, and how to submit a request. It is not legal advice — consult your agency's counsel about what process is appropriate in your jurisdiction.

How this works

A few things are true no matter what.

  • No automated disclosure. Every request is read, checked, and decided on by a person — nothing here releases data on its own.
  • No message content, ever. Nuvira messages are end-to-end encrypted with SkyCipher™ and are not retained on our servers in a readable form. There is nothing to hand over even with valid process.
  • Valid legal process required. A request must be backed by the process appropriate to what's being asked for — see below.
  • Manual verification, always. We confirm every submission is genuinely from the agency it claims to be from before anything moves forward.
Scope

What we can — and can't — provide.

Even with valid legal process, some things simply don't exist on our end to hand over.

May be available, with valid process

  • Whether an account tied to a given identifier exists, and its approximate creation date
  • The email address on file for an account, if any
  • Basic device/app metadata Nuvira actually logs (e.g. app version, platform)
  • Content or details a user submitted directly to us through an in-app report

Not available, under any process

  • Message content — direct or group — encrypted or otherwise
  • Real-time interception or live monitoring of any account
  • Contact lists, chat history, or media, since none of it is stored server-side in readable form
  • Data on other users beyond what a specific, valid order compels
Note: what's ultimately released, if anything, is decided case by case after manual review. Submitting a request through this portal does not guarantee any particular outcome.
Process

How to submit a request.

One form, submitted once you've gathered everything below. Nothing is sent until you finish it.

1

Case number

Your agency's case or reference number. We use it as the identifier for everything that follows, including status checks.

2

Point of contact

A work email at your agency and your department or agency name, so we know who's asking and can reach you.

3

Legal process document

Upload the subpoena, warrant, or court order backing the request, as a PDF.

4

Set a status PIN

A PIN only you will know, used later to check on your case — paired with your case number, nothing else.

5

Submitter details

Your last name and badge number, kept minimal on purpose.

6

Verification

If your email domain is one we've already verified, your case moves straight to review. If not, you'll be asked for a public, official non-emergency line for your department — not a personal or direct number — so we can confirm the request is genuinely from your agency before it's reviewed.

Already submitted a case? Use the "Check my case" link on the portal page with your case number and PIN to see its current status.

Ready to submit a request?

The portal walks through everything above, one step at a time, and sends nothing until you finish.

Go to the LE portal

Open to all agencies — no invite or credential needed to start a request.